QUOTING YOUR PRODUCTS IS QUICK AND EASY! 🤑

CUSTOMER SERVICE

Doubts? Claims? Suggestions? Compliments?
Contact us via email support or Whatsapp.

Whatsapp service

Monday to Friday, from 9:00 am to 6:00 pm +1 (875) 266-0139

Service via email

Monday to Friday, from 9:00 am to 6:00 pm contato@diggingnature.net

Telephone service

Monday to Friday, from 9:00 am to 6:00 pm +1 (875) 266-0139

ABOUT DIGGING NATURE

DELIVERIES AND DEADLINES

O prazo para entrega começa a ser contado a partir da aprovação do seu pedido e é contado em dias úteis das 08h às 18h. Excepcionalmente, as entregas podem ocorrer aos sábados, domingos e feriados.

Você receberá um e-mail quando seu pedido for aprovado e também das demais fases dele: preparação, emissão da nota fiscal, envio para transportadora e entrega.

Para consultar a evolução do seu pedido é só acessar a opção meus pedidos na página de minha conta.

FAQ

What payment methods are available?

Paypal

Approval varies depending on the payment method you choose. We have two viable payment methods:

  • Bank Slip: Generally, it takes up to 3 business days for bank clearing. Therefore, bill payments on Friday will only pay off on Monday or even Tuesday;
  • Credit Card: approval usually falls immediately. If any data is incorrectly filled in at the time of purchase, we and you will be notified, so we will contact you to confirm the data so that you can re-purchase with us.

No! We protect your information to provide a seamless, personalized experience across our wide range of products. Therefore, all we collect is just your name, contact details and delivery address!

ATTENTION! If you notice that you entered an incorrect or incomplete address when completing your purchase, please contact us immediately to avoid problems during delivery.

Your address cannot be changed 24 hours after the purchase has been made on our website, as the order may have been delivered to the airline.

Note: We do not change the customer’s address unless they request it.

You can track your order using the tracking code that we automatically send to your email or WhatsApp as soon as the purchase is dispatched, within an average period of 7 to 10 business days. You can track everything from leaving the country of origin to arriving at the location registered at the time of purchase.

If you purchase 2 or more different products, they may be sent separately. Therefore, different tracking codes will be issued for each product.

As the shipping method is international, it may take 3 to 10 days for tracking to show the current status.

You can track your order by clicking here!

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